Your privacy matters to us. This page explains what personal information we collect when you use the 26 ph platform, how we use it, and what rights you have as a registered member in the Philippines.
When you register for an account on the 26 ph platform, we collect personal information that is necessary to verify your identity and provide you with a safe, compliant gaming experience. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for verification purposes. We also collect your preferred payment method details so that deposits and withdrawals can be processed accurately and securely.
As you use the platform, we automatically gather certain technical data about your device and browsing behaviour. This includes your IP address, browser type, operating system, session duration, pages visited, and the actions you take within the platform. This data helps us understand how members interact with the 26 ph platform so we can improve performance, fix issues, and personalise your experience over time.
We may also collect information you provide voluntarily when you contact our support team, submit a complaint, or respond to a survey. Any communication you send to us — whether through live chat, email, or an in-platform form — may be stored and reviewed for quality assurance and compliance purposes. We only retain this information for as long as it is needed to fulfil the purpose for which it was collected, or as required by applicable Philippine law.
The personal information we collect is used primarily to operate and maintain your account on the 26 ph platform. This includes processing your registration, verifying your identity in line with responsible gaming and anti-money laundering requirements, and ensuring that your deposits and withdrawals are handled correctly. Without this information, we would not be able to provide you with a secure and compliant gaming environment.
We also use your data to communicate with you about your account, including sending transaction confirmations, security alerts, and important updates about changes to our terms or policies. From time to time, we may send you promotional messages about offers or new features available on the platform — you can opt out of marketing communications at any time by updating your preferences in your account settings or by contacting our support team.
Your information may be used to detect and prevent fraud, money laundering, and other prohibited activities on the platform. We analyse usage patterns and transaction data to identify unusual behaviour that may indicate a security risk or a violation of our Terms and Conditions. This monitoring is carried out in the interest of all members and is a standard practice among licensed online gaming platforms operating in the Philippines.
We do not use your personal data to make fully automated decisions that have a significant legal or similarly significant effect on you without human review. If any automated process flags your account for review, a member of our compliance team will assess the situation before any action is taken. You have the right to request a human review of any decision that affects your account.
26 ph does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We share your data only where it is strictly necessary to operate the platform, comply with legal obligations, or protect the safety and security of our members. Any third party that receives your data is required to handle it in accordance with applicable data protection standards and is prohibited from using it for any purpose beyond what we have authorised.
We may share your information with payment processors and financial institutions in order to complete your deposit and withdrawal transactions. These providers are bound by their own regulatory obligations and security standards, and they only receive the minimum information necessary to process your transaction. We may also share data with identity verification providers who assist us in confirming that our members meet the age and eligibility requirements for online gaming in the Philippines.
In certain circumstances, we may be required to disclose your personal information to government authorities, regulators, or law enforcement agencies in response to a lawful request or court order. We will notify you of any such disclosure where we are legally permitted to do so. We take these obligations seriously and will only comply with requests that are properly authorised under Philippine law or applicable international legal frameworks.
The 26 ph platform uses cookies and similar tracking technologies to improve your browsing experience, remember your login session, and analyse how the platform is being used. Cookies are small text files stored on your device that allow us to recognise you when you return to the platform and to maintain the functionality of features such as your account preferences and game history. Without certain essential cookies, some parts of the platform may not function correctly.
We use analytics cookies to understand which pages and features are most popular among our members, and to identify areas where the platform can be improved. These cookies collect aggregated, anonymised data and do not identify you personally. We may also use functional cookies to remember choices you have made, such as your preferred language or display settings, so that you do not need to re-enter them each time you visit.
You have the right to control how cookies are used on your device. Most web browsers allow you to block or delete cookies through their settings menu. Please note that disabling certain cookies may affect the functionality of the 26 ph platform, and some features may not be available if essential cookies are turned off. For more information about managing cookies, please refer to the help section of your browser or device.
As a registered member of the 26 ph platform, you have a number of rights in relation to the personal data we hold about you. You have the right to request access to your personal information, to ask us to correct any inaccuracies, and to request that we delete your data in certain circumstances. You also have the right to object to or restrict certain types of processing, and to request that your data be provided to you in a portable format where technically feasible.
To exercise any of these rights, please contact our support team through the in-platform messaging system or by emailing us at the address provided in your account dashboard. We will respond to your request within a reasonable timeframe and in accordance with our obligations under applicable Philippine data protection law. In some cases, we may need to verify your identity before we can process your request, to ensure that we are not disclosing your information to an unauthorised person.
If you believe that we have not handled your personal data in accordance with this Privacy Policy or applicable law, you have the right to lodge a complaint with the relevant data protection authority in the Philippines. We take all privacy complaints seriously and will work with you to resolve any concerns as quickly and fairly as possible. We encourage you to contact us directly in the first instance so that we have the opportunity to address your concern before it is escalated.
We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. These measures include encrypted data transmission, secure server infrastructure, access controls that limit who within our organisation can view your data, and regular security reviews. While no system can guarantee absolute security, we are committed to maintaining industry-standard protections at all times.
Your personal data is retained for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. If you close your account, we will retain certain information for the minimum period required by Philippine law, after which it will be securely deleted or anonymised. Transaction records and identity verification documents may be retained for longer periods where required by anti-money laundering regulations or other applicable legal frameworks.
We regularly review our data retention practices to ensure that we are not holding personal information for longer than necessary. If you have questions about how long specific types of data are retained, or if you wish to request early deletion of your data where legally permissible, please reach out to our support team. We are happy to explain our retention practices in plain language and to assist you with any data-related request.
We may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable legal requirements. When we make significant changes, we will notify registered members through an in-platform notification or by email, and we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically so that you remain informed about how we handle your personal information.
Your continued use of the 26 ph platform after any changes to this Privacy Policy have been posted will constitute your acceptance of those changes. If you do not agree with the updated policy, you should stop using the platform and may request the closure of your account by contacting our support team. We will always aim to give you reasonable advance notice of any material changes so that you have time to review them before they take effect.
If you have any questions about how 26 ph handles your personal data, our support team is available around the clock. You can also visit the FAQ for quick answers, or head to the Responsible Gaming page for player wellbeing tools.